FAQ

Q: Is the water produced from an AWG really pure and safe?

A: Yes, the water is pure, safe and clean; as well as great tasting. Water that is produced starts out cleaner as it is the vapor/humidity in the air that we breathe, rather than dirty, contaminated ground water that needs to be purified. The filtration system is efficient and extremely effective and utilizes multiple safeguards as well as Ultra Violet lights to eradicate any bacteria.

Q: How do UV lights kill bacteria?

A: UV light penetrates cell membranes of microorganisms, damaging their DNA and making them unable to reproduce. In order for UV to be effective, the lamps must be submerged in stainless steel reservoirs like in our machines.

Q: Is taking water from the atmosphere harmful to the environment?

A: Not at all. Water is constantly evaporating into the air. We condense humidity every day using dehumidifiers and air conditioning systems in buildings and cars, and that moisture is returned to the atmosphere when it evaporates.

Q: Is there enough moisture in the air to drink?

A: There are 3.1 quadrillion gallons of water in the air at all times, so yes there is. That amount of water is equivalent to about 50% of the water in the Great Lakes.

Q: What does it cost to make water?

A: It is dependant on local electricity costs, however on average; it may cost .10¢ - .12¢ per gallon.

Q: How is a machine installed?

A: The GALAXY operates on 110v power and only needs to be plugged in. Larger commercial units have different power requirements.

Q: How often do I need to replace filters and are they expensive?

A: Of course it is dependant on the water production, but generally filters will last one to two years for the GALAXY. The cost of filters is nominal.

Q: Is water produced by an AWG better than bottled water?

A: Water produced by an AWG is the best water on earth. Bottled water in many cases is filtered city water processed in a manufacturing plant. Other bottled water is "spring" water and there are no guarantees it is pure and contaminant free.

Q: Is water from an AWG as good as the waters coolers I see in offices with an inverted 5 gallon bottle on top?

A: The water in the bottle is most likely good water. BUT, the cooler in many cases is the problem. If it is not cleaned and regularly maintained, bacteria and algae build up in the reservoir and the water you drink may be contaminated. And who likes to handle that 40 lb. water bottle anyway? Again, AWG water is the purest water on earth.

Q: Does the water get stagnant or stale if it is not used for a long time.

A: Water never sits as it is automatically re-circulated through the filtration system every hour to assure freshness.

Q: When the reservoir is full will the machine continue to make water?

A: Once the reservoir is filled, the machine will stop making water and will begin to make water once the level begins to drop.